Getfly 4.0 (2023) 4.6.5

The Getfly CRM platform on mobile offers a comprehensive and professional business management solution tailored for Vietnamese SMEs. It focuses on optimizing the measurement and management of staff interactions with customers, supporting efficient sales and marketing activities through real-time notifications, easy data access, and prompt communication to maximize productivity.

In terms of marketing campaign support:

• Automated customer data collection with categorization by campaign, enabling straightforward performance tracking such as opportunity counts and revenue within each campaign.
• Assistance in identifying new versus existing customers and evaluating remarketing effectiveness.
• Analytics on successful and failed customer engagements, including reasons for failure, assisting in assessing customer quality per campaign.
• Flexible customer care routing with alternative scripts, optimizing the customer journey through different stages.

Sales support features include:

• Automatic updates of customer data from online sources with comprehensive information to enhance consultative interactions.
• Structured classification of customers based on tables and care campaigns, allowing easy monitoring of processing priorities.
• Accelerated customer outreach through intelligent, accurate notification systems.
• Development of customer nurturing plans supporting up-sales, down-sales, and cross-sales based on transaction history accessible via the app.

Order management capabilities encompass:

• Monitoring quotation lists for forecasting sales over time.
• Quick order creation within the app, along with approval and payment processes to increase throughput.
• Clear tracking of order statuses such as pending approval, approved, unpaid, or returned goods.
• Streamlined communication processes between sales staff and accounting departments.
• Effective cash flow control to prevent losses.

Customer care functionalities include:

• Rapid access to customer information and interaction history (e.g., birthday notifications, appointment reminders).
• Faster resolution of issues arising during sales activities.
• Planning for personalized appreciation campaigns based on specific customer segments.
• Collaborative customer management following pre-designed scenarios, saving time and manpower.
• Avoidance of duplicate or unprofessional customer care activities.

Work progress management features involve:

• Task prioritization based on status and importance levels.
• Project management via task lists to prevent overlooked activities.
• Monitoring task progress to avoid deadline breaches.
• Enhanced scheduling capabilities.
• Support for managers to oversee and evaluate employee activities comprehensively.

The platform also provides attendance tracking:

• Efficient clock-in/out using GPS or static IP without requiring additional hardware.

Notification system support includes:

• Automatic alerts with relevant information.
• Information categorization by importance level.
• A tag system allowing users to avoid missing critical updates related to their responsibilities.

The Getfly CRM platform aims to eliminate barriers and challenges in business administration, saving time and costs while driving revenue growth. It is designed to accompany Vietnamese enterprises in deploying technology-driven management strategies that enable breakthrough development for your business.